Service

Product spectrum

We provide comprehensive handling of all types of baggage:
Trolleys hard or soft, suitcases hard or soft, travel bags, sport bags, beauty cases, golf bags, scuba diving trolleys, tennis bags, ski bags, bicycle transport cases, music instrument cases, weapon boxes, hiking and trekking backpacks, tool cases and trolleys etc…handling, repairing and replacement of all types of baby strollers and baby car seats.

Door to door pickup and delivery service

Dolfi1920 announced in 2005 the launch of its free door to door service, working with transport providers including courier operators and company-owned conductors. With its door to door service, Dolfi1920 provides its customers with an optimal transport solution both in terms of cost and delivery efficiencies.

Service centre

Since the foundation of our company we have collected exceptional experience in aviation claims. Our uniquely talented professionals speak all major European languages. This allows us to support all our customers from a centralized location.
Operational benchmarking- the way to win key competitive advantage for your business.

  • An interactive voice prompt can guide the client to the correct agent or give information automatically.
  • Available 24 hours 7 days a week, we offer support around the clock, 365 days per year
  • Contact support by phone, fax, mail or web
  • Representation in all major European languages.
  • Information system, informing our customers automatically about the actual status of the shipment

Expertise

  • Rendering of expert opinion through our highly qualified personnel

Replace service

In order to meet stringent requirements of quality but nonetheless maintain a high throughput of bags, Dolfi1920 works in close cooperation with more than 100 leading baggage manufacturers. In addition we offer our own in-house brand.

Repair service

High average percentage of repair rates due to:

  • Wide-range cooperation with major manufacturer
  • We conduct warranty repair services for various prestigious baggage manufacturers as: Rimowa, Brics, Roncato, Briggs & Riley, Atlantic & Travel-pro and Porsche Design.
  • Large variety of no-name spare parts
  • In-house developed repair techniques and methods
  • Highly qualified professional staff
  • Longstanding experience

Loaner bag and baby-strollers

  • Providing our customers with loaner baggage and baby-strollers as required and at no charge

SCM software applications

Web based software allowing work to progress from multiple sites and live monitoring of customer data and repair status independent from the location being used.

 

Support

 
Online shop

Expertise online

In order to save you time, we have created this online tool to support you with the assessment of your damaged baggage.

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